FAQ's
Find answers to common questions about Bloom Again’s biodegradable urns, planting process, and delivery.
General Questions 📚
What is a Bios Urn?
A biodegradable urn that holds cremation ashes in a lower chamber and a seed or small plant in the upper chamber, so a living memorial can grow over time.
How does it work?
Place ashes in the base, add your chosen seed or sapling above, then plant the urn in soil. The urn breaks down naturally and supports healthy root development.
Who is it for?
We offer two versions—one for human ashes and one for pet ashes (dogs, cats, and other pets).
Can I plant it in a pot?
Yes. Choose a deep, well-drained pot (at least 30–40 cm for small shrubs; larger for trees) with good compost and drainage.
Can I plant it indoors?
Yes—use a large planter and choose an indoor-suitable plant (see our Planting Guide). Most trees prefer outdoor conditions once established.
Planting & Care 🌱
What should I plant?
UK-friendly choices include oak, cherry blossom, silver birch, rowan, hawthorn, or flowering options like lavender, hydrangea, and lilac. For indoor/patio: peace lily, rubber plant, rosemary, bay laurel. See our Planting Guide for more ideas.
When is the best time to plant?
Generally spring or autumn in the UK, when temperatures are moderate and rainfall helps establishment. Potted indoor plantings can be done year-round.
Will ashes harm the seedling?
The urn’s design separates the ashes from the seed/sapling initially, supporting germination and early growth while the urn breaks down gradually.
How much of the ashes will fit?
A standard adult’s ashes (human urn) or a typical pet’s ashes (pet urn) will fit. You can also use a portion and store the remainder respectfully.
Do I need to add soil or compost?
Yes—use a good quality compost and follow your plant’s needs. Many trees prefer well-drained soil; moisture-loving plants prefer richer, moist soils.
What if my plant doesn’t take?
It happens. You can gently replant with a new seedling in the same spot or pot. The urn remains biodegradable and safe.
Product & Materials 📦
What is the urn made of?
It’s crafted from biodegradable, plant-based materials—no plastics or harsh chemicals.
How long can I store it before planting?
It’s shelf-stable in a cool, dry place. Store until you’re ready—there’s no rush.
Is personalisation available?
We can include a gift note or simple personalisation options.
Contact us for details.
Is it eco-friendly?
Yes. The urn is biodegradable, designed to support natural growth, and provides a sustainable alternative to traditional memorials.
Shipping & Returns 🚚
How much is shipping?
Free UK shipping.
How long does delivery take?
Typical UK delivery is 2–4 working days.
Do you ship internationally?
We currently ship free of charge within the UK.
if you are outside of the UK - please Contact Us, as we will be happy to advise you of the shipping costs to your location.
What is your returns policy?
30-day returns on unused urns. If your item arrives damaged, contact us and we’ll make it right.
Orders & Support 🛒
I made a mistake in my order—can I change it?
Contact us ASAP with your order number. If it hasn’t shipped, we’ll update it for you.
How do I contact you?
Use our Contact page or email support@yourdomain. We aim to respond within 1–2 working days.
Can I include a gift message?
Yes—add your note at checkout (or email us right after ordering).
Pet Urns 🐶
Is there a difference between the human and pet urns?
Yes they are designed and sized the same and for the same use. The pet urn has some additional pet related imagery on the outer packaging, but otherwise they are the same.
Are there pet-safe plants?
Yes—consider bamboo palm, calathea, areca palm, parlour palm, basil, thyme, sage, parsley. Check toxicity guidance if planting indoors with pets.
Can I plant in a favourite outdoor spot?
Yes—choose a location with the right light and soil for your plant. Always follow local guidelines and obtain permission where required.